Assay
Checks every customer call and chat against your own rules.
Early access · QA, compliance and team leads in contact centres.
What it does
Your team writes its checks in plain English. Assay reads every conversation, marks what passed and what didn't, and points to the exact line behind each result. Anything it isn't sure about goes to a person.
Rules in your own words
Write the checks your team already does by hand, like “the agent confirmed the customer’s identity”. Say how serious a miss is and which conversations each rule covers.
The line behind every result
Each pass or fail links to the real line in the conversation that decided it, so anyone can check the reasoning in seconds.
Every conversation, not a sample
Most teams can only listen to a handful of calls a week. Assay reads all of them, so problems show up the day they happen.
A person stays in charge
Assay never writes its own evidence. Every quote is a real line from the conversation, and anything it can't call with confidence waits in a queue for a reviewer to agree or disagree.
Questions about Assay?
Write to us and a person will reply, usually the same working day.