AI assistants
Answer customers and staff at any hour, from your own information.
Many of the questions your team answers every day are the same ones. We build chat and voice assistants that answer them from your own information: your prices, policies, opening hours and bookings. When a question needs a person, the assistant hands it over with the whole conversation attached.
Talk to us about itWhat this can look like
- Website chat that answers from your own information
- A phone assistant that takes bookings and messages out of hours
- An internal assistant that answers staff questions from your policies
- A clean hand-over to a person, with the full conversation attached
Who it helps
A few examples. The same approach works in most businesses.
- Restaurants and venues
- Bookings and common questions answered at midnight, when nobody is at the desk.
- Property management
- Tenants report a repair by chat or phone, and it arrives as a complete job.
- Clinics
- Questions about opening hours, prices and preparation answered before anyone calls.
- HR teams
- Staff get answers about leave and policies without waiting for a reply.
In our own products
We build and run software of our own the same way, used by businesses every day.
How we work
- We start with a conversation
- You tell us what takes up your team's time. We look at how the work is done today and tell you honestly what's worth automating and what isn't.
- We build a small version first
- Something your team can use within weeks, not months. We improve it with them, based on how it's actually used.
- We stay after launch
- The people who built it keep it running, fix anything that breaks and change it as your business changes.
Common questions
- Will it make things up?
- It answers only from the information you give it. If it doesn't know, it says so and passes the question to a person.
- Can customers still reach a person?
- Always. Asking for a person, or asking something the assistant can't answer, hands the conversation over.
- Does it work on the phone as well as chat?
- Yes. The same assistant can answer on your website, on messaging apps and on the phone.
Tell us about the work you'd like to hand over.
Write to us and a person will reply, usually the same working day.