AI integration
Put AI to work inside your business, safely.
AI is good at reading, sorting and drafting. We build it into your day-to-day work: reading incoming emails and documents, checking calls and chats, drafting replies and records for your staff to approve. It shows where every answer came from, and a person always makes the final call.
Talk to us about itWhat this can look like
- Reading and sorting incoming emails, forms and documents
- Checking customer calls and chats against your own standards
- Drafting replies, quotes and records for staff to approve
- Answering staff questions from your own documents and policies
Who it helps
A few examples. The same approach works in most businesses.
- Contact centres
- Every call and chat checked against your own standards, not a small sample.
- Law firms
- New documents read, summarised and filed, ready for a solicitor to review.
- Recruitment
- CVs read and matched to open roles, with a shortlist for the recruiter to check.
- Retailers
- Product descriptions drafted from supplier sheets, for your team to edit and publish.
In our own products
We build and run software of our own the same way, used by businesses every day.
How we work
- We start with a conversation
- You tell us what takes up your team's time. We look at how the work is done today and tell you honestly what's worth automating and what isn't.
- We build a small version first
- Something your team can use within weeks, not months. We improve it with them, based on how it's actually used.
- We stay after launch
- The people who built it keep it running, fix anything that breaks and change it as your business changes.
Common questions
- Will AI make decisions for our business?
- No. It reads, sorts and drafts. Anything that matters, or anything it isn't sure about, goes to a person to decide.
- What happens to our data?
- It stays yours. We use it only to do the job you asked for, and we explain exactly where it goes before we start.
- Can you add AI to software we already have?
- Yes, in most cases. We connect to what you use today rather than asking you to move everything somewhere new.
Tell us about the work you'd like to hand over.
Write to us and a person will reply, usually the same working day.