Support and maintenance
Software that keeps working, even when your developer has moved on.
Software needs looking after. We keep it secure, fix what breaks, watch that it's running and make small improvements every month. We also take over software built by someone else, when a developer has moved on or a supplier has stopped answering.
Talk to us about itWhat this can look like
- Fixes and security updates, handled before they become problems
- Monitoring, so we know about an outage before your customers do
- Small improvements every month, agreed with you
- Taking over a system from a previous developer or agency
Who it helps
A few examples. The same approach works in most businesses.
- Your developer has left
- We review the code, write down how it works and keep it running.
- An old system nobody wants to touch
- We make it safe first, then improve it one piece at a time.
- A growing business
- The software keeps up as more people and locations start using it.
How we work
- We start with a conversation
- You tell us what takes up your team's time. We look at how the work is done today and tell you honestly what's worth automating and what isn't.
- We build a small version first
- Something your team can use within weeks, not months. We improve it with them, based on how it's actually used.
- We stay after launch
- The people who built it keep it running, fix anything that breaks and change it as your business changes.
Common questions
- Will you take over code you didn't write?
- Yes. We review it first and tell you honestly what shape it's in, what's risky and what we'd fix first.
- How quickly do you respond?
- We reply the same working day, and urgent problems are dealt with first.
- What if we only need help now and then?
- That's fine. We'll agree an arrangement that matches how much help you need.
Tell us about the work you'd like to hand over.
Write to us and a person will reply, usually the same working day.